I'd like to start by saying I really like eBay. That being said,
I know I have to be very careful.
I won an item last year and attempted to contact the seller to arrange
for payment. I must admit the item went quite cheap but that's one of
the draws of eBay. I was anxious to make payment for the item for two
reasons. First, that's the way I do business on eBay. Second, I
needed the item for an upcoming project, which had an approaching deadline.
I sent emails through eBay's "contact the seller" option several times
a week over the next several weeks. I received no reply. After four
weeks I got an email from the seller stating something to the affect
that they had not received payment and were going to file a complaint
against me and relist the item.
I've purchased over 100 items through eBay and have _never_ had a
complaint. I typically pay within two to twelve hours of the sales
completion. I replied to the seller's email stating that I _had_
attempted to contact them many times with no success and if they would
only give me an address to send the money I would happily send payment.
Again no response, no acknowledgment of receipt of my email. So after
a week I contacted eBay and ultimately sent copies of my correspondence.
eBay could have helped less, but I am not sure how. I got several auto
responses, but no help whatsoever.
The would-be seller did file a complaint which eBay later removed but
still left the negative comment in my feedback, which calls me a whiner
because I lost out on an item and didn't pay. Because of this I no
longer bid on items that do not list PayPal as an option.
A few months ago I got the "I want to buy the item you had listed"
email, and later, "Oops, I sent you $3000.00 too much, please go ahead
and cash the check and send me back the balance". The check never
came...
Doug Anderson
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