I couldn't help but comment on Bill Chapman's experience with Bekins
Van Lines.  I moved from South Florida to Eastern Connecticut almost a
year ago and my employer uses Bekins.  I had them move 2 players along
with our household goods (and they charge extra to move the pianos).

While they seemed to do a reasonably careful job of getting the pianos
into the van, the same could not be said for the delivery.  Both piano
cases were damaged, one of which had some awful dents and scrapes in
the beautiful tiger oak veneer.

The movers seemed perplexed as to how to get the pianos in through the
front door.  They did not have a real piano dolly.  Bekins did send out
an estimator within two months but after that, things ground to a
standstill.

It is now 10 months plus since the move.  Bekins claims to have mailed
the check for the damages two months ago and it is extremely difficult
to get any response now as to where it was sent, check number, etc.
It looks like I will have to go the route of threatening a law suit
as well.

How do companies like these stay in business?

Mike Concordia