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Imation SuperDisk Failure
By Harvey Chao

Bad news -- Last June the Imation SuperDisk drive I had on the
Macintosh G3 died.  No icon on the desktop, in either the G3 or the
Powerbook, but when a disk was inserted otherwise seems to work
normally.   I called Imation described the behavior and was told that
they don't repair these units and that I would have to buy a new unit.
Bummer.

I am a pack-rat.  So I replaced the unit and set the old one aside
thinking some day I might take it apart for laughs to see what was
inside.  I figured it probably was something simple like a bad
connector or cable.

This past weekend was cleanup and I came across the bad unit and
decided to toss it, and then decided to donate it to the kid's school
to let them disassemble/explore/play with it.

I was exploring a new site this weekend -- http://www.macfixit.com/
a very useful place -- this weekend and found a reference by someone
who appeared to have had similar problems with one of these and got the
company to provide a replacement cable which solved his problem.  So
I e-mailed the company and described the problem.  Their reply was to
check the Mac system extensions: there are some that are required, and
some that should be deleted.  Thinking back about when the problem
occurred, it was sometime after I transitioned from Mac OS 8.6 to 9.0,
a big hint that I completely overlooked last year!

Good news -- So last night I fired up the lap top (Sys 9.0.4),
duplicated the extension file and deleted the identified extensions,
plugged the SuperDisk USB drive in, popped a disk into it and Ta DAH!!
A disk icon on the desktop!  Now I have two operating USB SuperDisk
drives.

What aggravates me is that Imation could have told me this _before_
telling me the unit was bad and to go buy a replacement!  So I share
this with you and hope you learn from my experience.

Harvey Chao
The box said "Requires Windows 95, or better" so I bought a Macintosh.


(Message sent Wed 21 Mar 2001, 17:46:11 GMT, from time zone GMT-0800.)

Key Words in Subject:  Failure, Imation, SuperDisk

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