Player Piano Company
By Joyce Brite
Sadly, the comments by Doug Adam, Karl Ellison and Damon Atchison are true. While Durrell Armstrong is an important supplier for player piano repairmen, restorers, and technicians, the customer service aspect has not been as important.
I've been visiting the PPCo in person since 1984. Since most of their business is by mail order, they have few walk-in customers. There is no greeting when I walk in the door, and I can go to the back room where the rolls are kept without anyone noticing or caring. In a way, I don't mind, because I can browse without someone looking over my shoulder. They are helpful when asked a question, but then, people tend to be more responsive to someone looking them straight in the eye, rather than someone on the phone.
One of my most humorous memories took place some ten years ago. When I walked in, Durrell was lying on the couch, taking a nap. I bought rolls from one of the other employees and left, without disturbing him. About a year passed before my next visit. Again when I entered, Durrell was sleeping on the same couch. Maybe he just stayed there the whole time, or maybe it was his job to hold down the couch.
That is a quick impression of Player Piano Company. I hope that I can write more later.
Joyce Brite
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(Message sent Mon 20 Jan 1997, 20:52:30 GMT, from time zone GMT-0600.) |
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