Re: PianoDisc solenoid placement?
By John Grant
Hi Roger,
The person who should really be answering your questions is Don Dusenbury at PianoDisc. However, I expect he will first ask you a question: "Have you been through the PianoDisc Installation/Training Seminar?" I will assume (always dangerous!) that from the nature of your questions you have not, otherwise I believe most of them would have been answered. Please do not interpret this as a flame! Not everyone can take the time to attend the seminar, and in fact, PianoDisc does not normally offer the training to independent technicians who are not somehow affiliated with a dealership which can offer the product for sale. This is not a hard and fast rule, however, and Don would be the one to ask about attending. (The ability to PURCHASE units is still reserved to bona fide dealers.) Since you are so close to Sacramento (relatively speaking) I would encourage to to take the seminar if at all possible. You have to pay for your transportation and lodging (they get special rates at a nearby motel) but they give you GREAT lunches and the training is otherwise free.
One of the reasons for the current PianoDisc sales and artistic success is that they DO control the installation process as tightly as they do. There are sound technical and business reasons for their policies. They insure that installations are done by fully qualified personnel who have the benefit of the latest techniques from the factory. While the installation is not that difficult, there are an almost limitless number of subtle ways to screw it up, leaving the impression with the customer that the product is at fault, not the installer. Another VERY important policy is that, in most cases, installation by anyone who has not been certified by the factory voids all product warranties. Put yourself in their management's place for a moment and I think you will see the business wisdom in this policy.
Sorry, didn't mean for this to start sounding like a lecture!
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Good luck. -John Grant
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(Message sent Thu 2 Nov 1995, 12:27:59 GMT, from time zone GMT-0500.) |
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